Frequently Asked Questions
Choosing a model, delivery, returns, warranty: answers to the questions customers ask us before buying.
Choosing a wine fridge
What is the difference between a single zone and a multi-zone wine fridge?
A single zone wine fridge keeps every bottle at one steady temperature, around 54 °F (12 °C): the reference setting for aging. A multi-zone wine fridge has at least two zones set independently, to serve whites and reds at the right temperature.
How many bottles can I really store?
The capacity shown is the rated capacity, usually based on slim Bordeaux-style bottles. Wider bottles, such as Burgundy or Champagne, reduce the count. Leave some room.
Can I build in a freestanding wine fridge?
No. A freestanding wine fridge needs air around it. For cabinetry or an opening, choose a built-in model: each product page shows the installation type.
Can you give me the exact dimensions of a model?
Yes. Email support@vinelor.com with the product name or a link to its page: we send you the dimensions before you order.
What power supply do your wine fridges need?
The power rating is listed in each product's specifications. Models rated 115 V / 60 Hz are designed for standard North American household outlets. If a product page does not list it, email us before you order.
Shipping and returns
Where do you deliver?
We deliver to the 50 US states and Washington, DC, within 10 to 20 business days of your order. Orders ship from warehouses in the United States, so you pay no customs duties. We do not ship to US territories, APO/FPO/DPO addresses or outside the United States.
How much is shipping?
Shipping is free on every order: no shipping fee is added at checkout or after your order. Once your order ships, you receive an email with the tracking number.
Can I return a wine fridge?
Yes, within 14 days of receiving it. Return shipping costs are paid by you. All the details are in our refund policy.
My wine fridge arrived damaged. What should I do?
Report it within 48 hours at support@vinelor.com with photos of the product and the packaging: we arrange repair, replacement or a refund at our cost.
Payment and warranty
Which payment methods do you accept?
All the payment methods available for your order are shown at checkout. Payments are encrypted and processed by Shopify Payments.
What warranty covers my wine fridge?
Our sales are governed by Swiss law, under which the seller is liable for defects for two years from delivery. See our Warranty and Service page.
How can I reach you?
By email at support@vinelor.com or by phone at +41 79 391 06 22. We reply within 2 business days.
Email us: we reply within 2 business days.
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