Warranty and Service

Here is how the warranty on your Vinelor purchase works and how to reach us if something goes wrong.

Warranty for defects

Our sales are governed by Swiss law. Under the Swiss Code of Obligations (article 210), the seller is liable for defects in the item sold for two years from delivery. If a defect is covered, the product is repaired, replaced or refunded at no cost to you, as set out in our terms of service.

If something goes wrong

1. Email support@vinelor.com with your order number, a description of the problem and, if possible, photos or a video.
2. We reply within 2 business days with the next steps.
3. Depending on the diagnosis, we arrange repair, replacement or a refund.

At delivery

Check the packaging when your order arrives. If you see damage, note it with the carrier if possible and report it to us within 48 hours with photos of the product and the packaging: we arrange the next steps at our cost.

See also our refund policy.