Refund policy

Last updated: October 23, 2026

14-day returns

You can return your order within 14 calendar days of receiving it, without giving a reason.

How to return an item

1. Email support@vinelor.com with your order number.
2. We reply within 2 business days with the return address and shipping instructions for your product.
3. Send the product back complete and protected, ideally in its original packaging, no later than 14 days after your request.

Return shipping costs are paid by you. Because wine fridges are heavy, we recommend keeping the original packaging, and we can suggest a suitable carrier on request.

Refunds

We refund the full price you paid within 14 days of receiving the product back or receiving proof that you shipped it, to your original payment method. If the product comes back damaged or incomplete because of handling beyond what is needed to check how it works, we may deduct the resulting loss in value.

Damaged or wrong items

If your product arrives damaged or is not what you ordered, report it within 48 hours of delivery at support@vinelor.com with photos of the product and the packaging. We then arrange repair, replacement or a refund, as appropriate, at our cost, including any return shipping.

Warranty

These return terms are in addition to the warranty for defects described in our terms of service.

Contact

support@vinelor.com or +41 79 391 06 22. We reply within 2 business days.