Terms of service

Last updated: October 23, 2026

1. Seller

Vinelor is the trade name of Max Thomann E-commerce, a sole proprietorship under Swiss law registered in the commercial register of the canton of Fribourg (UID CHE-130.597.193), Ruelle du Petit Paradis 30, 1618 Châtel-St-Denis, Switzerland, represented by its owner Max Thomann. Contact: support@vinelor.com, +41 79 391 06 22.

2. Scope

These terms of service govern all sales made on vinelor.com between Vinelor and its customers. Placing an order means you accept them. The version that applies is the one in force on the day of your order.

3. Products

Vinelor sells electric wine fridges, wine and beverage centers and related appliances. No alcoholic beverages are sold. The key features of each product are shown on its page. Product images are illustrations of the model; the delivered product may differ in minor details such as color shades. Products are offered while available; if an item becomes unavailable after you order, we inform you and refund you in full within 14 days.

4. Prices

Prices are those shown on the site at the time of your order, in US dollars. Shipping is free. Prices are shown without sales tax; the total, including any tax, is shown before you confirm payment. See our shipping policy for details.

5. Orders

To order, you select your products, review your cart, enter your details, choose the delivery method, then pay and accept these terms. You can correct any error before final confirmation. The sale is concluded when payment is confirmed, and we confirm it by email. We may refuse an order for a legitimate reason, such as a payment failure or suspected fraud.

6. Payment

Payment is made online when you order, with the methods offered at checkout. Transactions are encrypted and handled by specialized payment providers; Vinelor never has access to your full card details. Orders are processed once payment is received.

7. Delivery

Products ship from warehouses in the United States. Delivery areas, costs and times are set out in our shipping policy and shown before you confirm payment. Risk passes to you when the product is physically handed over.

8. Returns

You can return your order within 14 days of receiving it, as described in our refund policy, which also sets out return shipping costs and refund times.

9. Warranty for defects

Our sales are governed by Swiss law. Under the Swiss Code of Obligations (article 210), the seller is liable for defects in the item sold for two years from delivery. If a defect is covered, we repair, replace or refund the product at no cost to you. Contact support@vinelor.com with your order number, a description of the problem and, if possible, photos or a video.

10. Liability

Vinelor is responsible for the proper performance of the contract. We are not liable for damage caused by use that does not follow the instructions, installation contrary to the instructions, modification of the product or normal wear and tear. This section does not affect your statutory rights as a consumer.

11. Intellectual property

All content on the site is protected and remains the property of Vinelor or its partners. Any reproduction without prior written permission is prohibited.

12. Personal data

How we handle your data is described in our privacy policy.

13. Complaints

For any complaint, contact support@vinelor.com or +41 79 391 06 22; we reply within 2 business days.

14. Governing law

These terms are governed by Swiss law. This choice of law does not deprive you of the protection of mandatory consumer protection laws of your place of residence.