Privacy policy

Last updated: October 23, 2026

Who is responsible for your data

Vinelor is the trade name of Max Thomann E-commerce, a sole proprietorship under Swiss law registered in the commercial register of the canton of Fribourg (UID CHE-130.597.193), Ruelle du Petit Paradis 30, 1618 Châtel-St-Denis, Switzerland. Contact: support@vinelor.com.

What we collect

  • Identity and contact details: name, shipping and billing addresses, email, phone number.
  • Orders and payments: products ordered, amounts, order history. Payments are handled by secure payment providers; we never see or store your full card number.
  • Browsing: pages viewed, device, IP address, through cookies and similar technologies.
  • Messages: what you send us through the contact form or by email.

Why we use it

  • To fulfill your order: processing, payment, delivery, tracking and after-sales service.
  • To meet our legal obligations, including accounting.
  • To improve the site and prevent fraud.
  • To send you our newsletter if you have agreed to it; you can unsubscribe at any time in one click.

Who receives it

Your data is processed by Shopify (store hosting and infrastructure), by our carriers (delivery), by our payment providers and, where applicable, by our analytics tools. These providers use your data only to provide their services to us. We do not sell your personal information.

International transfers

Vinelor is based in Switzerland and some of our providers process data in other countries, including the United States. These transfers are covered by appropriate safeguards, such as standard contractual clauses.

How long we keep it

Order data: 10 years for accounting obligations. Marketing data: 3 years after our last contact with you. Cookies: 13 months at most.

Your rights

You can ask to access, correct or delete your data, to restrict or object to its use, and to receive a copy of it. You can also withdraw your consent at any time. Email support@vinelor.com; we reply within one month. You may also contact the Swiss Federal Data Protection and Information Commissioner (FDPIC).

Cookies

The site uses cookies needed for it to work (cart, session) and, depending on your choices, analytics and marketing cookies. You can manage your preferences in your browser settings.

Applicable law

This processing is governed by the Swiss Federal Act on Data Protection (FADP).

Updates

We may update this policy; the version published on this page is the one in force.