Shipping policy

Last updated: October 23, 2026

Where we deliver

We deliver to addresses in the 50 United States and Washington, DC. We do not ship to US territories, APO/FPO/DPO addresses or outside the United States.

Where we ship from

Our logistics partner fulfills every order from warehouses in the United States. Each order is a domestic US shipment, so you pay no customs duties or import fees.

Shipping cost

Shipping is free on every order. No shipping fee is added at checkout or after your order.

Delivery times

Orders are prepared within 3 to 5 business days, then in transit for 7 to 15 business days: your order is delivered within 10 to 20 business days. Business days are Monday to Friday, excluding public holidays. Once your order ships, you receive an email with the tracking number.

Sales tax

Prices are shown without sales tax. We do not currently collect sales tax at checkout; depending on your state, you may owe use tax on your purchase.

Delivery

Orders are delivered to the address you give at checkout. Wine fridges are heavy and bulky: please make sure there is clear access, and for large models the carrier may contact you to schedule the delivery.

When your order arrives

Check the packaging when it is delivered. If you see damage, note it with the carrier if possible and report it to us within 48 hours at support@vinelor.com with photos of the product and the packaging. We then arrange repair, replacement or a refund at our cost.

Order questions

For any question about an order in progress, email support@vinelor.com.

Contact

support@vinelor.com or +41 79 391 06 22. We reply within 2 business days.